Return Policy

What is your Return Policy?
What is a (RMA)?
How to create a product return request?
How to find an existing return requests?
How to modify an existing return requests?
How to delete an existing return requests?
Returns due to error on our part?

What is our Return Policy?
We have an unconditional return policy refunding the purchase amount less restocking fee for items received back for return that are in its original, UNWORN condition within 7 days of purchase. All returns must have a Return Merchandise Authorization (RMA) number generated from within your My Account area at Vashley.com prior to shipping the product back. Refunds are subject to a 20% restocking fee. Shipping and handling fees are non-refundable for returns. Items with a price of $15 or less are final sale.

All refused shipments will be charged 30% restocking fee based on the purchase price of the rejected merchandise(s). S and H is non-refundable.

All undeliverable packages due to incorrect name or address, or not present / failure to claim will result in a 20% restocking fee. S and H is non-refundable.

A $9 shipping and handling fee applies to rejected merchandise(s) and returns on items that were shipped using free shipping offer.

Non-Returnable Items

  • Undergarments and other intimate apparel
  • Body Jewelry
  • Gift Cards
  • Clearance or Final Sale items
  • Perfumes and Fragrances
  • Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all Individual items unopened.
  • Swimwear with any tags or liners removed and that you wear or use
  • Any specially labeled designer apparel, handbags and accessories if you remove the security tag
  • Other select items, as noted on the product description page.

Unworn Merchandise Includes any item that is in new condition, still contains the original tags, and is in the original packaging (if any). Returns will be returned to you at your expense if the shoes exhibit any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise.

Defective Merchandise Returns for Manufacturer defects will be accepted. All original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment must be returned with your merchandise.

ALL SALES ARE FINAL ON JEWELRY PURCHASES.

ALL SALES ARE FINAL ON INTERNATIONAL / CANADA ORDERS

Before sending back the merchandise, please use a protective box or wrap with thick paper. Refunds are processed within 7 to 10 business days of receipt of package.

What is an RMA

An RMA (Return Merchandise Authorization) is a numbered authorization provided by our order management system to permit the return of a product purchased on our site.

To create a product return request:

  1. Log in to the Customer area.
  2. In the My account box click on the Order history link.

    After you click on Order history, you will be redirected to the Orders management section of the Customer area.
  3. Use the Search for orders box to find the order for which you want to create a return request.
  4. Click on either the order number or the order status to open the Order details page.
  5. Click on the Create return link.

Note: If there is no the Create return link, it means that either none of the products in the order are returnable, i.e. their return time is set to 0 (zero), or the product return time has expired. In this situation, you cannot create a return request.

After you click on Create return, you will see the Create return request box, which is used to created return request.

6. Select the checkbox for the products you want to return, the amount, the reason and the actions that store staff should do. If necessary, leave a comment.

  1. Click the Create button to create a request and send it to the store staff.

After you click Create, the system will display a confirmation message saying that the return request has been created successfully.

You request will be added to the list of returns. To view the list, click on the Returns link in the My account area.

In the Returns box you will see the list of all your returns. The current status of each request in the list is shown in the Status column. If necessary, you can either delete or modify the listed return requests.

Finding existing return requests

To find the existing return requests:

  1. Log in to the Customer area.
  2. In the My account box, click on the Returns link.

    After you click on Returns, the system will display the Search form. Use the form to adjust search criteria. The system will display only those results that meet the criteria.
  3. Click the Search button to display the list of return requests that meet the search criteria.

    The Returns box with the list of return requests will appear.

Modifying existing return requests

Customers are allowed to edit return request if only the request has the status Requested. If the request has a different status, it means that the request has been processed by the store staff already, and the customer cannot edit its details. For requests with statuses Authorized and Completed it is possible to print the return slip.

To modify a return request:

  1. Open the Returns box with the list of existing return requests.
  2. In the Returns box, select the check box for the request that you want to modify and click the Modify button. Alternatively, click on the request ID in the ReturnID column.

    This will open the Modify box where you can edit request details.
  3. Edit the return details and click the Modify button to apply the changes.

Deleting existing return requests

Customers can delete their return requests. Deleted requests get removed from the returns list in the Customer area; but they are still kept in the returns list in the Admin area and have the status Removed by customer. In case of need, the store staff can edit the details of a removed request and change its status.

To delete a return request:

  1. Open the Returns box with the list of existing return requests.
  2. In the Returns box, select the check boxes for the requests that you want to delete.
  3. Click the Delete selected button.

Returns due to error on our part

On very rare occasions, we do make mistakes on shipping item, when this happens, please contact us; we will make it right by issue you a full refund or reship the correct item. All returns must have a Return Merchandise Authorization (RMA) started in your my Account area at Vashley.com prior to shipping the product back. We reserve the right to request for photos of the wrong item shipped to you.

Our mailing address is:
Vashley Starr, 7378 W Atlantic Blvd. Ste 396 Margate FL 33063